Nurturing a Culture of Acceptance from the Start

First impressions are undeniably powerful, leaving an indelible mark on our perceptions. When it comes to families of individuals with disabilities seeking inclusion in community programs, the initial response can set the tone for the entire journey. This famous phrase holds true, emphasizing the importance of fostering an inclusive culture right from the start.

It is not uncommon for representatives of programs—be it aftercare, camps, sports, arts activities, and more—to begin the conversation with a list of potential challenges a child with a disability might face. Recently, I approached a program for my son, only to receive a response that began with a disability policy statement. The statement, termed special needs policy, included rules and regulations highlighting expectations around behavior, independence, and self-care. While policies are essential, opening with them in the initial communication may inadvertently convey a message of exclusion.

This communication and policy made the following points in this order:

1. All students, regardless of disability or challenge, must abide by the rules and regulations.
2. Exhibiting behavior that disrupts the environment is not tolerated.
3. We understand that some attendees require additional assistance to meet that standard, and we will determine if reasonable accommodations are available. Please contact disability services.
4. Attendees are expected to exhibit independence and the ability to practice self-care.
5. Parents are not permitted to attend with their children.

What struck me was the absence of a conversation about my child’s unique qualities and the purpose of my inquiry. The focus on behavior and a list of expectations created a tone that seemed to define the program’s perception of attendees with disabilities. The lack of a personalized approach left me questioning whether the program truly valued inclusivity.

The saying “first impressions matter” holds weight, especially in the context of disability inclusion. The initial interaction with a program can shape the entire experience for families seeking inclusion for their loved ones. While policies are necessary, leading with them without understanding the individual needs of each person can inadvertently create barriers to inclusion.

Instead of starting with a generic policy, imagine if the representative had opened the conversation by expressing interest in understanding my son’s unique strengths and challenges. A more inclusive approach could involve asking questions about specific accommodations that might enhance my child’s experience, thus creating a dialogue rather than a one-sided policy presentation.

For so many young people with disabilities, their invitation to an inclusive setting is predicated on them meeting behavior expectations and not being disruptive. So often, behavior is communication and a symptom of an accommodation not being met. It’s often avoidable. It’s almost never a young person’s goal to disrupt or ruin the experience of others. I want to be clear: I completely agree that all attendees should comply with the rules and act in a way that fosters a positive experience for the group. My point is that in leading with this type of policy, you begin with the assumption that behavior is going to be a concern.

In fostering an inclusive culture, programs must recognize the impact of their first impressions. By prioritizing personalized interactions over policy recitations, organizations can convey a genuine commitment to inclusion. Let us strive to ensure that no family feels discouraged or excluded based on the initial response they receive.

After all, you never get a second chance to make a first impression about your inclusive culture.